Terms of sale



These general terms and conditions of sale are intended to define the rights and obligations of Méïzou and the Customer of products presented by Méïzou on its website www.ateliermeizou.com (hereinafter “the Website”). They apply exclusively between the company Méïzou, La Lampisterie, Hameau la Valette 30160 Robiac-Rochessadoule, Siret: 82925372300029 (hereinafter " Méïzou") and any natural person consumer visiting or making a purchase via said Site ( hereinafter “the Client”).

On the Site, Méïzou allows the Customer to order products of the Méïzou brand online ( hereinafter “the Product(s)”) according to these general conditions.

Any order placed with Méïzou therefore entails the Customer's unreserved acceptance of these conditions. These general conditions may be modified at any time and without notice by Méïzou, the applicable conditions being those in force at the date of the order by the Customer.



2.1. The Products offered for sale are presented on the site of Méïzou and accompanied by a description.

2.2. The Products offered by Méïzou comply with the standards applicable in France.

Elements such as photographs, text, graphics and all the information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.

Consequently, Méïzou cannot be held liable for any error or omission in the any of these elements or in the event of modification of the said elements by the suppliers and/or publishers.

The products in the "Imperfect" category are end of series, the prices displayed therefore correspond to the initial price charged on the product when it is released, to which is charged a fixed and definitive reduction.


3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

3.2. The Customer undertakes to communicate to Méïzou the actual and necessary information elements for the performance of the subject service of these conditions as requested online and according to his situation, in particular his surname, first name, address, telephone and valid e-mail.

The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or the recovery of which would be unlawful.

3.3. Once the order has been placed, Méïzou sends the Customer an e-mail confirming it. It informs him of the dispatch of the Products.

3.4. The Customer can modify his data in the “my account” section.


4.1. Any order will only be validated after acceptance of payment.

4.2.Méïzou reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order.

4.3. Méïzou can accept orders while supplies last. It informs the Customer of the availability of the Products sold on the Site at the time of the order confirmation.

If, despite the vigilance of Méïzou, the products are unavailable, Méïzou will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, where applicable, for the sums already paid.

Permanent or temporary unavailability cannot in any way engage the responsibility of Méïzou, any more than it cannot give rise to any right to compensation or damages in favor of the Customer.


5.1. The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may be applicable), excluding shipping costs, participation in order processing costs and packaging costs.

The shipping costs, participation in order processing costs and packaging costs will be indicated in the Customer's basket, before the final validation of the order.

Prices may be modified at any time, without notice and in particular in the event of a change in tax or economic data. The articles will be invoiced on the basis of the prices in force at the time of the registration of the order.


6.1. Méïzou delivers its Products in France and in all countries of the European Union. Delivery outside the EU is currently not available.

The products are sent to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes , names and/or intercom numbers, etc.).

In the event of a delay in delivery of more than 7 working days, if the product has not been dispatched, the Customer may cancel the order by registered letter with acknowledgment of receipt and request a refund of his order.
If the item has been dispatched before receiving the cancellation of the order for late delivery of more than 7 days,  Méïzou will refund the item and the shipping and return costs, upon receipt of it, complete, in its original condition and with all the labels.

Méïzou undertakes to inform the Customer of the progress of the processing of his order.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and Méïzou, by all means, all reservations within 3 days of receipt of the product.

Méïzou cannot be held responsible for the consequences due to a delay in delivery not being of its done.


Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or down payment. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard), with his Paypal account or by bank transfer, in accordance with the provisions of this article.

Méïzou does not accept payment by check. The customer will have to go to the other means of payment offered. 

For any transaction, the Customer will indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits).

The communication by the Customer of his credit card number constitutes authorization for Méïzou to debit his account due up to the amount of his order.

No cash on delivery will be accepted, whatever the reason.

Méïzou retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by Méïzou are 100% secure. For payments by credit card (credit card, visa credit card and e-credit card), all information that Customers communicate to Méïzou are strictly protected and guarantee the compliance and security of each transaction.




See the Returns and Refunds pagehttps://ateliermeizou.com/policies/refund-policy


Méïzou has, for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services, only an obligation of means. Méïzou cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and case law.


Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos, etc.).

This Site or any part of this Site may not be reproduced, copied, sold or otherwise exploited for commercial purposes without the express written permission of Méizou.

In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full property of Méizou.

The Customer is therefore required to respect intellectual property rights and may not in any way use the trademarks appearing on the Site and on the Products if applicable, or register a trademark that would prejudice the holder of the rights, unless otherwise provided by contract. .

The same applies to any other intellectual property right.


Méïzou undertakes to use the confidential information of Customers only in the context of the operation of its Site.

For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge of it.

As such, information concerning him may be communicated to technical service providers of Méïzou.

In addition, Méïzou may apply technical means to obtain non-personal information relating to Internet users and intended for improve the functionality of the site, for example by tracking the number of visitors to certain pages.

In accordance with the law of January 6, 1978 amended by the law of August 6, 2004, the Customer has a right to access and rectify personal data concerning him appearing in the files of Méizou. Any request must be sent by e-mail to:contact@ateliermeizou.com 


In the event of the occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgment of receipt.

Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of a industrial or commercial disputes, civil disturbance, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions , legal or regulatory changes in the forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship.< /p>

All the obligations of the parties will be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.



If any of the stipulations of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not invalidate the other stipulations.

13.2. UPDATE

These general conditions may be modified at any time and without notice by Méïzou, the applicable conditions being those in force on the date of the order by the Customer.


These general conditions are subject to French law with regard to the substantive rules as well as the rules of form. Any dispute must be subject to a prior attempt at amicable settlement.

In the absence of an amicable settlement, jurisdiction is assigned to the competent French courts, notwithstanding multiple defendants or third party claims.


Art. L.211-4. of the Consumer Code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.

Art. L.211-5. of the Consumer Code

- To comply with the contract, the good must:

1° Be suitable for the use usually expected of a similar item and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter has presented to the Customer in the form of a sample or model;

- present the qualities that a Customer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.

Art. L.211-12. of the Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Art. 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the Customer would not have acquired it, or would have paid less if he had known them.

Art. 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

You can contact our workshop at contact@ateliermeizou.com.