Refund policy

RETURNS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in undamaged condition. where you received it. It must also be in its original packaging.

PERSONALIZED ITEMS

Given the unique and personalized nature of the personalized item, it cannot be returned or exchanged in accordance with Article L121-21-8 of the Consumer Code:

  The right of withdrawal cannot be exercised, for contracts: (…) 3° For the supply of goods made to the consumer's specifications or clearly personalized... ".

As a result, you have no right to invoke any right of withdrawal. Also, we recommend that you devote the necessary time and attention to the creation of your article.

REFUNDS 
Once your return has been received and inspected, we will send you an e -email to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund is processed and your original credit card or payment method is credited. ) automatically within a few days.

Delayed or missing refunds
If you haven't received a refund yet, please double-check your bank account first.
Then contact your credit card company, as they It may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you've gone through all of these steps and still haven't received your refund, please contact us at the following address: contact@ateliermeizou.com.

Items on sale or on sale
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Exchanges
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an email at contact@ateliermeizou.com.

< strong>Shipping
To return your product, you must send it to the following postal address: Méïzou design, Hameau de la Valette, La lampisterie, Robiac- Rochessadoule, 30160, France.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.